Madeira USA
800.225.3001 
8:00am-8:00pm EST
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Our Elk Grove Village location will be closed November 19, 20, and 21.
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Use the small circles in the lower left of the scrolling banner for our current promotions.  To get back to the home page click on MADEIRA USA at the top.

Resources

Catalog of Supplies 2016

Catalog of Supplies Addendum 2018    


Electronic Color Cards

While every attempt is made to reproduce thread colors accurately, colors on your monitor or printed on paper may not precisely match actual thread colors.  For precise matching please refer to the physical color card.

Classic Rayon
Polyneon 100% Polyester
Frosted Matt
Burmilana/BurmilanaCo
Fire Fighter Fire Resistant Thread
Soft Metallic #40
FS Metallic Supertwist


Madeira Color Names

You Asked...We Listened! Madeira USA has named the solid colors of Classic Rayon and Polyneon!
Please remember that color names are for your reference only. Continue to use color numbers when placing your order by phone.


Professor T.H. Read Tips

TYPES OF EMBROIDERY

Complete List of Prof. T.H.Reads
Creating 3D Embroidery 
Creating Appliqués
Creating Patches

 


INSTRUCTIONAL

How to Set Density Settings for Various Threads
How to Choose the Correct Needle
How to Determine How Much Thread to Order
How to Order with Thread Prefixes
How to Understand Care Symbols
How to Wash Embroidered Garments
How to Set Upper Thread Tension

PRODUCT SPECIFIC

Using E-Zee Aqua Water Soluble Topping
Using Hook Wash
Using Magic Ink Pens
Using the Bobbin Tension Gauge 
Using the Upper Thread Tension Gauge

THREAD

Working with 60 Weight Thread
Working With Burmilana Thread
Working With BurmilanaCo Thread
Working with Fire Fighter Thread
Working with Frosted Matt Thread
Working with Metallic Thread
 


Terms and Conditions

Order Information Madeira USA appreciates all orders from commercial embroiderers. We encourage you to place your order online, at madeirausa.com, where you can order from our complete product line 24 hours a day, seven days a week, or call customer service at 800-225-3001. All orders are subject to a handling fee. Orders $50.00 and under will be charged $7.50. Orders $50.01 and over will be charged $3.50 or 2%, whichever is greater.

HOW TO PLACE AN ORDER  
1. Please have your credit card number ready for use on our secure server or to provide for your customer service representative. 
2. Our customer service centers will quickly process your order and ship it exactly as you enter it. 
3. Orders generally ship via UPS Ground. You may expedite your order for an additional shipping fee. 
4. Order confirmation and tracking information for orders shipped by UPS will be emailed to you.

PAYMENT 
Madeira USA accepts Visa, MasterCard, Discover and American Express. Accounts with established credit may purchase on terms of Net 30 days. Purchases by new accounts will be sent COD or billed via credit card until credit has been approved. COD orders are billed at UPS's current COD charge, plus freight. COD orders that exceed $125.00 for the first order must be paid by cashier's check or money order. Any account may be put on COD basis without prior notice. Electronic Checks may be issued by phone for a $2.50 fee in order to avoid COD charges. Accounts 30 days beyond terms will be charged at 1.5% per month on unpaid balances (18% per annum). Accounts may also be charged reasonable attorney fees and costs incurred by Madeira USA in connection with the enforcement of collection of any obligation. If a check is returned for insufficient funds, a $25 return check fee will be charged and it will be electronically re-submitted until funds are available.

SHIPPING 
Orders will be shipped domestically or internationally per customer instructions where possible via UPS, Federal Express or truck (freight collect). International customers are responsible for paying freight, duties and taxes.

PRICING 
Madeira reserves the right to make adjustments due to changing market conditions, manufacturing price changes, errors in advertisement and other extenuating circumstances. All prices provided are wholesale, intended for commercial embroiderers. Those not qualifying will be charged the Manufacturer's Suggested Retail Price.

TAX INFORMATION 
Companies located in Alabama, Arizona, California, Colorado, Florida, Illinois, Kansas, North Carolina, Ohio, Pennsylvania, Texas and Washington must have a current Resale Certificate on file with Madeira USA in order to not be charged sales tax. Tax forms can be downloaded from www.madeirausa.com and faxed to 603-524-4707. If your business is located in Florida or Washington, a copy of the state-issued resale certificate must be submitted. If you have any questions, please speak with a customer service representative or write to credit@madeirausa.com.

RETURNS AND EXCHANGES 
1. Call our Credit Department to request a Return Authorization Number. Packages without an RA Number will be refused. 
2. Write the RA Number plainly on the outside of the package. 
3. RA Numbers are valid for 30 days from the date of issue. 
4. Merchandise will not be accepted for credit after 30 days from the date of invoice. 
5. All returns are subject to a minimum 15% restocking fee. 6. Merchandise returned must be in the original packaging and wrapping to receive credit.


OEKO TEX Certificates

Burmilana (Wool), Fire Fighter, Supertwist, FS Metallics, Soft Metallic40 OEKO-TEX Certificate 2017
Classic Rayon, Polyneon, Frosted Matt, BurmilanaCo (Cotton), Luna, Monolon, Burmilon OEKO-TEX Certificate 8/2018-6/2019
OEKO-TEX Confidence in Textiles - Worldwide Brochure
OKEO-TEX Q&A Brochure


Tax Forms

Click on State to obtain your form

If your business is located within Alabama, California, Colorado, Florida, Illinois, Kansas, North Carolina, Ohio, Pennsylvania, Texas or Washington (states where Madeira maintains a physical presence), a resale certificate form must be on file with us in order for your account to be tax exempt.

 If your business is in Florida or Washington, you will have to send a copy of your State of Florida or State of Washington-issued tax exempt form.

Fill out the form and send back to us using one of the following methods:

Fax 603-524-4707
Email credit@madeirausa.com

or mail to:
 Madeira USA, Ltd.
 Attn: Credit Dept.
 30 Bayside Court
 Laconia, NH 03246

Madeira USA must, by federal law, maintain an actual copy of your tax exemption form in order for you not to be charged sales tax. Thank you for your cooperation.

Think Green! If you prefer to receive your invoice electronically, please let us know by email at credit@madeirausa.com.


Credit Application

Click Here to download the credit application

To apply for Net 30 Terms, please fill out the Credit Application and send back to us using one of the following methods:

Fax 603-524-4707
Email credit@madeirausa.com

or mail to:

Madeira USA, LLC
Attn: Credit Dept.
30 Bayside Court
Laconia, NH 03246


Finding Your Career Path at Madeira USA

An employee at Madeira USA has the opportunity to move vertically or horizontally within their chosen field of expertise. If an employee finds that their strengths may lie in another department, they are encouraged to pursue the role within the company that will bring them the most gratification and deliver the highest return on investment to the company. For example, if a customer service representative who is product knowledgeable and sales savvy excels at upsells and helping customers maximize their experience with Madeira USA, (s)he may plan on moving from Customer Sales & Support to Sales.
While employees may know what areas they would like to pursue, often managers will keep an eye open for opportunity to grow or expand their involvement within their own department or in others, keeping in mind the best strategy for growth and leadership. Similarly, when workers at our 14 locations throughout the U.S. excel at their jobs and show leadership characteristics, they are able to rise to managerial positions at their own or other locations.
As an industry leader throughout the country, Madeira USA is void of discrimination in any form and seeks talent that is looking to excel in their efforts towards a common goal. The company prides itself on establishing a culture of respect, friendliness and responsibility. Candidates for employment are encouraged to learn more about the company, its products and goals at madeirausa.com, and to consider applying for a position on the productive team of Madeira USA.

For Human Resources inquiries email: hr@madeirausa.com