While every attempt is made to reproduce thread colors accurately, colors on your monitor or printed on paper may not precisely match actual thread colors. For precise matching please refer to the physical color card.
Polyneon 100% Polyester
Fire Fighter Fire Resistant Thread
FS Metallic Supertwist
Polyester CR Metallic #40
Soft Metallic #40
Sensa Green #40
Looking for a quick informational link to each of our threads and what they can do for you? Each thread type listed below will provide you with a profile of each of them for you to file, print and share!
You Asked...We Listened! Madeira USA has named the solid colors of Classic Rayon and Polyneon!
Please remember that color names are for your reference only. Continue to use color numbers when placing your order by phone.
Terms and Conditions
Order Information Madeira USA appreciates all orders from commercial embroiderers. We encourage you to place your order online, at madeirausa.com, where you can order from our complete product line 24 hours a day, seven days a week, or call customer service at 800-225-3001. All orders are subject to a handling fee. Orders $50.00 and under will be charged $7.50. Orders $50.01 and over will be charged $3.50 or 2%, whichever is greater.
HOW TO PLACE AN ORDER
1. Please have your credit card number ready for use on our secure server or to provide for your customer service representative.
2. Our customer service centers will quickly process your order and ship it exactly as you enter it.
3. Orders generally ship via UPS Ground. You may expedite your order for an additional shipping fee.
4. Order confirmation and tracking information for orders shipped by UPS will be emailed to you.
Madeira USA accepts Visa, MasterCard, Discover and American Express. Accounts with established credit may purchase on terms of Net 30 days. Purchases by new accounts will be billed via credit card until credit has been approved. Electronic Checks may be issued by phone for a $2.50 fee. Accounts 30 days beyond terms will be charged at 1.5% per month on unpaid balances (18% per annum). Accounts may also be charged reasonable attorney fees and costs incurred by Madeira USA in connection with the enforcement of collection of any obligation. If a check is returned for insufficient funds, a $25 return check fee will be charged and it will be electronically re-submitted until funds are available.
Orders will be shipped domestically or internationally per customer instructions where possible via UPS, Federal Express or truck (freight collect). International customers are responsible for paying freight, duties and taxes.
Madeira reserves the right to make adjustments due to changing market conditions, manufacturing price changes, errors in advertisement and other extenuating circumstances. All prices provided are wholesale, intended for commercial embroiderers. Those not qualifying will be charged the Manufacturer's Suggested Retail Price.
Companies located in Alabama, Arizona, California, Colorado, Florida, Illinois, North Carolina, Ohio, Pennsylvania, Texas and Washington must have a current Resale Certificate on file with Madeira USA in order to not be charged sales tax. Tax forms can be downloaded from www.madeirausa.com and faxed to 603-524-4707. If your business is located in Florida or Washington, a copy of the state-issued resale certificate must be submitted. If you have any questions, please speak with a customer service representative or write to email@example.com.
RETURNS AND EXCHANGES
1. Call our Credit Department to request a Return Authorization Number. Packages without an RA Number will be refused.
2. Write the RA Number plainly on the outside of the package.
3. RA Numbers are valid for 30 days from the date of issue.
4. Merchandise will not be accepted for credit after 30 days from the date of invoice.
5. All returns are subject to a minimum 15% restocking fee. 6. Merchandise returned must be in the original packaging and wrapping to receive credit.
OEKO-TEX Certificate 94.0.6007:
Polyneon 40, 60, 75; Classic 30, 60, 12; Frosted Matt 40; Polyester CR40 BurmilanaCO 12; Luna 40; Monolon; Burmilon; HC40; HC12
OEKO-TEX Certificate 95.0.4921:
FS40; FS50; FS30; FS20; FS15; Supertwist 30; Fire Fighter 40; Soft Metallic 40; Burmilana (wool) 12
OEKO-TEX Certificate 21.0.63511:
Classic 40; Sensa Green 40
OEKO-TEX Certificate 21.0.57435:
Polyneon Green 40
Click on State to obtain your form
If your business is located within
, California, Colorado, Florida, Illinois, Kentucky, North Carolina, Ohio, Pennsylvania, Texas or Washington
(states where Madeira maintains a physical presence), a resale certificate form must be on file with us in order for your account to be tax exempt.
If your business is in Florida or Washington, you will have to send a copy of your State of Florida or State of Washington-issued tax exempt form.
Fill out the form and send back to us using one of the following methods:
or mail to:
Madeira USA, Ltd.
Attn: Credit Dept.
344 Hounsell Ave
Gilford, NH 03249
Madeira USA must, by federal law, maintain an actual copy of your tax exemption form in order for you not to be charged sales tax. Thank you for your cooperation.
Think Green! If you prefer to receive your invoice electronically, please let us know by email at firstname.lastname@example.org.