Madeira USA
800.225.3001 
8:00am-7:00pm EST
  • Contact Us
  • Register
  • 0
    Your cart is empty.

Resources

Catalog of Supplies


Electronic Color Cards

While every attempt is made to reproduce thread colors accurately, colors on your monitor or printed on paper may not precisely match actual thread colors.  For precise matching please refer to the physical color card.

Classic Rayon
Polyneon 100% Polyester
Frosted Matt
Burmilana/BurmilanaCo
Fire Fighter Fire Resistant Thread
FS Metallic Supertwist
Polyester CR Metallic #40
Soft Metallic #40
Sensa Green #40



Info Sheets

Looking for a quick informational link to each of our threads and what they can do for you? Each thread type listed below will provide you with a profile of each of them for you to file, print and share!

Fire Fighter
Frosted Matt
Polyneon Green
Reflect
Sensa Green


Madeira Color Names

You Asked...We Listened! Madeira USA has named the solid colors of Classic Rayon and Polyneon!
Please remember that color names are for your reference only. Continue to use color numbers when placing your order by phone.


Professor T.H. Read Tips


Terms and Conditions

Order Information Madeira USA appreciates all orders from commercial embroiderers. We encourage you to place your order online, at madeirausa.com, where you can order from our complete product line 24 hours a day, seven days a week, or call customer service at 800-225-3001. All orders are subject to a handling fee. Orders $50.00 and under will be charged $7.50. Orders $50.01 and over will be charged $3.50 or 2%, whichever is greater.

HOW TO PLACE AN ORDER  
1. Please have your credit card number ready for use on our secure server or to provide for your customer service representative. 
2. Our customer service centers will quickly process your order and ship it exactly as you enter it. 
3. Orders generally ship via UPS Ground. You may expedite your order for an additional shipping fee. 
4. Order confirmation and tracking information for orders shipped by UPS will be emailed to you.

PAYMENT 
Madeira USA accepts Visa, MasterCard, Discover and American Express. Accounts with established credit may purchase on terms of Net 30 days. Purchases by new accounts will be billed via credit card until credit has been approved. Electronic Checks may be issued by phone for a $2.50 fee. Accounts 30 days beyond terms will be charged at 1.5% per month on unpaid balances (18% per annum). Accounts may also be charged reasonable attorney fees and costs incurred by Madeira USA in connection with the enforcement of collection of any obligation. If a check is returned for insufficient funds, a $25 return check fee will be charged and it will be electronically re-submitted until funds are available.

SHIPPING 
Orders will be shipped domestically or internationally per customer instructions where possible via UPS, Federal Express or truck (freight collect). International customers are responsible for paying freight, duties and taxes.

PRICING 
Madeira reserves the right to make adjustments due to changing market conditions, manufacturing price changes, errors in advertisement and other extenuating circumstances. All prices provided are wholesale, intended for commercial embroiderers. Those not qualifying will be charged the Manufacturer's Suggested Retail Price.

TAX INFORMATION 
Madeira USA is required to collect sales tax, based on customer location, on purchases not intended for resale. You can avoid this charge by providing proof, such as a Reseller's Certificate (some state's may have different forms), that the products you are buying meet your state criteria for resale. Requirements vary by state, so please visit your state's department of revenue to learn more.

Completed forms can be returned to us by one of the following methods:

Email credit@madeirausa.com 
Fax 603-524-4707
or mail to:
Madeira USA, Ltd.
Attn: Credit Dept.
344 Hounsell Ave
Gilford, NH 03249

Madeira USA must, by federal law, maintain an actual copy of your tax exemption form in order for you not to be charged sales tax. If you have any questions please contact your state agency. Or, contact a member of our credit team at credit@madeirausa.com.Thank you for your cooperation.

 

RETURNS AND EXCHANGES 

1. Call our Credit Department to request a Return Authorization Number. Packages without an RA Number will be refused. 
2. Write the RA Number plainly on the outside of the package. 
3. RA Numbers are valid for 30 days from the date of issue. 
4. Merchandise will not be accepted for credit after 30 days from the date of invoice. 
5. All returns are subject to a minimum 15% restocking fee. 6. Merchandise returned must be in the original packaging and wrapping to receive credit.


OEKO TEX CERTIFICATES

OEKO-TEX Certificate 94.0.6007:
Polyneon 40, 60, 75; Classic 30, 60, 12; Frosted Matt 40; Polyester CR40 BurmilanaCO 12; Luna 40; Monolon; Burmilon; HC40; HC12

OEKO-TEX Certificate 95.0.4921:
FS40; FS50; FS30; FS20; FS15; Supertwist 30; Fire Fighter 40; Soft Metallic 40; Burmilana (wool) 12

OEKO-TEX Certificate 21.0.63511:
Classic 40; Sensa Green 40

OEKO-TEX Certificate 21.0.57435:
Polyneon Green 40