Employment
Company Culture: Madeira USA isn’t just a company, we are a family!
As the leading distributor of embroidery threads and supplies, we not only value our products and services, but also our employees;
whether you are behind the scenes in one of our warehouses, or you are the voice of Madeira USA within our Customer Sales and Support Team,
we are all an intricate part of our success.
The headquarters of Madeira USA has called the Lakes Region of New Hampshire home for over three decades.
Longevity and stability – we pride ourselves on providing job security to our employees. Some of us have been here for over 20 years!
When you grow, we grow - there is always room for expansion and promotion.
Winding our way through the benefits:
• Medical Insurance with a Health Reimbursement Account– have your prescriptions and co-pays paid for you!
• Dental Insurance • Company sponsored Life Insurance • Voluntary Short Term Disability & Additional Life Insurance
• 401(k) with Employer Match • Pension Plan • Paid Holidays • Paid Time Off – Vacation & Sick
• Employee Referral Bonus • Employee Assistance Program
It’s not all about work – we like to have fun too!
Enjoy a perfectly cooked cheese burger fresh off the grill at one of our summer cookouts.
Have some pizza on a snow day during the winter months.
Cast your vote in our company cook-offs, bake-offs, pumpkin carving contests, Halloween costume contests, and for the ugliest holiday sweater!
Join us for a teambuilding night of bowling - try your shot at beating last year’s Cornhole champions!
We have holiday parties, gift cards, company gifts, Employee of the Quarter Award and more to look forward to!
Have an idea for some fun – let’s do it!
Hear what our Employees have to say!
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“On a professional level, I take pride in working for the #1 embroidery supply company in the decorated apparel industry. I’m not just saying that, it’s actually true! I like being challenged on a regular basis and being part of the marketing department. Personally I enjoy working for a company that is big, but not too big. The feeling of family is shared throughout the company”
-Nancy, with Madeira USA since 2000
“I started at Madeira USA in Customer Service, I worked hard to learn all aspects of embroidery and 6 short months later I was offered a position in the Key Account Sales Department. Since starting in Key Accounts I have gained multiple sales skills along with a great amount of product knowledge. Everyone in Key Accounts was super helpful when it came to transitioning into a new department and made me feel at home! What I love the most is you can learn something new every day here!”
-Bryce, with Madeira USA since 2020
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“I LOVE MY JOB! My favorite part is interacting with the customers and helping the new machine owners. It is so rewarding when you speak with a nervous, brand new customer and get them to relax so that they can have a positive experience. I get so excited when I talk about some of our new threads, mainly CR Metallic and Frosted Matt, because it is a wonderful product. Without all of our WONDERFUL customers, we wouldn’t be here”
-Sherry, with Madeira USA since 2018
“We always emphasize the word team here. I really feel like we are a team. We help each other become better. We aren’t perfect but we try our best to be. We bring out the best in each other. I definitely wouldn’t have come this far if it wasn’t for team work. I’m thankful for this company giving me an opportunity to be a part of something. I’m hopeful for many more years here.”
-David, with Madeira USA since 2018
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“I was hired on ten years ago with Madeira to help set up the Alabama location. I was then given an opportunity to work at the Jacksonville, FL location shortly after that. With that Madeira has allowed me travel to other locations to help them out. After working here for 5 years, I left to go work for the county tag agency. And now, five years later I have been given another opportunity to come back to Madeira. I like the task of filling orders and packaging items for people that will help them in their own business. Madeira makes it easy to fulfill orders and find the items needed to ship to customers. It has been easy to pick back up and continue to work hard and be rewarded for that. I’m thankful that they gave me a second opportunity.”
-Lance, with Madeira USA since 2020
“Madeira does a terrific job of attracting quality people who enjoy making raving fans out of our customers, and don’t mind going the extra mile to make that happen. The best part is we treat each other in the same manner.”
-Jim, with Madeira USA since 2015
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“So many wonderful reasons why I love Madeira:
· 5 days a week / no weekends · Career path · Great work environment (FUN) (work / home life balance) · Flexibility in so many areas
· Security of health / dental insurance / 401K · Special surprise days (pizza / BBQ / Potluck) ·Travel to trade shows
Management and employees share the same vision. We’re dedicated to our mission in being the leading provider of embroidery thread and supplies to the decorated apparel market.
It’s rewarding to tell people when asked “Who is Madeira”. Our embroidery thread is on decorated apparel all over the world. We have very happy customers.
Our quality and service is well above our competition. We strive to exceed expectations. Like any job, our creative opportunities can be challenging at times.
Each customer sees things differently and working with them is a unique experience based on the size/type of business.
Our work environment is flexible in that I have satisfaction knowing that I have the creative freedom to assist customers in any way we can to satisfy their needs.”
-Krissy, with Madeira USA since 1984
Available Positions
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Technical Support Representative - Keeping us Up and Running
Full time Position Available in Gilford NH.
Work directly with the IT Manager to provide support to users by researching and answering questions,
troubleshooting problems, maintaining PC’s, Thin Clients, servers, internet connects, firewalls and LAN performance.
Requirements: Help Desk experience is required.
Must have Knowledge of LAN, Operating Systems, System Administration, and Firewalls.
A sense of urgency, attention to detail and reliability are key to succeeding in this role.
Click for more details
Customer Sales & Support Representative - The Voice of Madeira USA
Full time Position Available in Gilford NH.
As the first point of contact with madeira, you will be responsible for speaking with our customers and placing orders via phone, email and chat. Full training is provided.
Click for more details
Warehouse Supervisor – Behind the Scenes
Full Time Positions Available in Columbus, OH.
Assist the Manager with daily operations of the Warehouse.
Look forward to QUARTERLY BONUSES!
Click for more details
Warehouse Associate – Behind the Scenes
Full Time Positions Available in Columbus, OH.
Pick, pack and ship our products to customers
once orders have been placed.
Look forward to QUARTERLY BONUSES!
Click for more details
Warehouse Associate – Behind the Scenes
Full Time Positions Available in Fresno, CA.
Pick, pack and ship our products to customers
once orders have been placed.
Look forward to QUARTERLY BONUSES!
Click for more details
Warehouse Associate – Behind the Scenes
Full Time Positions Available in Jacksonville, FL.
Pick, pack and ship our products to customers
once orders have been placed.
Look forward to QUARTERLY BONUSES!
Click for more details
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To apply for one of our open positions, please click here to download our Application for Employment.
This form should be filled out in Adobe Acrobat and emailed to hr@madeirausa.com when completed.
To download Adobe Acrobat Reader for free please click here.