Frequently Asked Questions

  • How do I create a new account on

    At the top right side of the home page, click the "Login" link. Click "Create a New Account" in the center of the page and fill out the registration form, some fields are required.  When completed click "Create User" at the bottom. 

    Or: At the top right of the home page, click the "Register" link and complete the registration form including the required fields.

    Now that you’re registered and logged in, you will see the “My Profile -User Details” page. This page shows all of your shipping/billing information, Wishlist and order history.  This is also where you can change your password and add or update shipping addresses. 

  • How do I order online?

    After adding items to the Shopping Cart, at the top right of the page to view your cart. It is important to verify quantities and product. To remove, simply click “Remove” under the product description. To update the quantity amount, change the desired amount in the box, then click update quantity below.

    - Not ready to make the purchase just yet? Your cart automatically saves to your account for future ordering. -

    When you have all of the product you need and are ready to purchase, simply click “checkout” to start the checkout process of your order.

    On the Check out page, Verify your billing and shipping addresses are correct.

    After completion of the shipping information you are asked to choose your shipping method. All of our product is delivered by UPS, and up to 99% of our customers are reached in two days by UPS Ground! Need it guaranteed next day, choose from any of our other shipping options. Once the shipping information is set you are directed to the billing page.

    To assist you we have several methods of payment for your order: Credit Card, Cash on Delivery and Pre-Approved Terms. This is your last chance to verify your order and make changes to it before you submit it. If you were given a promotional code or special savings offer, the promo box is the place to enter that information to get that great deal! After everything is verified, place your order and finish your transaction.

    Now that you have placed your order, you are given a receipt. Any discounts that you have placed in the promo box area will be memoed on your invoice when you receive the product. Print your receipt for safe record keeping, and you just successfully used for your one stop online shop for all your embroidery needs.

    Remember to stop back by the website to check out our monthly specials, and we look forward to seeing you back real soon!

  • How do I use the Wishlist feature?
  • Where do I place my promo code when checking out?

    Do you have any promo codes to use on your order? If so, be sure to include them during your check out process. On the last check out page, underneath your cart items, place any promo codes in the promo box. Without these codes we cannot discount your items accordingly.

  • What exactly does it mean when it says colorfast on your Classic Rayon card?

    Colorfast means having color that is resistant to fading or running. For best results when laundering, wash in warm water with mild detergent. Do not add bleaching agents such as chlorine, peroxide or sodium carbonate. The care symbols on the back of the card state: Machine wash, very hot (up to 95 degrees C; 203 degrees F). DO NOT BLEACH. Iron, steam or dry, with medium heat. Use any solvent except trichloroethylene.

  • What should I do if the color runs on to my garment?

    If the first laundering of a new garment is done in cool or cold water, leftover dye particles from the thread may remain on the fabric. Rewash in warm (toward the hotter side) water. The remaining particles will wash out. This may have to be done more than once. Be sure NOT to dry the garment in a dryer between washings while trying to remove the remaining particles.

  • How do I embroider with metallic threads?

    The type of thread you are embroidering with will determine the needle size you will need. Loosen the tension discs. This will allow the thread to flow more freely through the discs and help prevent thread breakage and fraying. Set the machine at slower speeds. Higher speeds will cause friction. Experiment with the speeds until you find the one that runs most smoothly. Work with your digitizer to make sure your designs are specifically for metallic threads.

  • What is a non-woven backing?

    Most backings are Non-woven. According to The Textile Institute, Non-wovens... are textile structures made directly from fiber rather than yarn. Non-woven fabrics are usually made from continuous filaments or from fiber webs... strengthened by bonding using such techniques as: adhesive bonding, mechanical interlocking by needling or fluid jet entanglement, thermal bonding or stitching.

  • How do I decide which backing to use for my next project?

    When choosing a backing, it is important to consider the weight of the garment and the softness or crispness desired. A backing should be slightly lighter in weight than the garment. If a backing is too heavy, it will weigh down the garment and distort the shape. Knitted fabrics and lightly woven fabrics do not have even stability and therefore must be embroidered using backing. Also included in this group are smooth fabrics such as satin. It is also important to consider the stability of the non-woven backing. If the garment material must be hooped, the underlying backing can have little stretch in any direction. If the backing stretches, the embroidery may appear puckered or warped.

    For more information on which backing to use for your next project please visit our E-Zee Selection Guide.

  • What do the care symbols mean?

    Visit our Professor T.H. Read's Instructional page for complete instructions.

  • How do I embroider with 60 weight thread?

    Visit our Professor T.H. Read's Instructional page for complete instructions.

  • How do I determine the right amount of thread to order?

    Visit our Professor T.H. Read's Instructional page for complete instructions.

  • How do I make a patch?

    Visit our Professor T.H. Read's Instructional page for complete instructions.

  • How do I make an appliqué?

    Visit our Professor T.H. Read's Instructional page for complete instructions.

  • How do I use E-Zee Aqua® Water Soluble Topping?

    Visit our Professor T.H. Read's Instructional page for complete instructions.                     Watch our video tutorial on How to Use E-Zee Aqua® Supreme here