Madeira USA
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Madeira USA's response to coronavirus and shipping options <a href=""><u><font color="#FFFFFF">here</font></a></u>.

Phone support is available from 8am to 6pm EST and orders can be placed on line 24/7. Online chat: click in upper left corner, Monday - Friday, 9am - 6pm EST

Email: Credit-A/R-Return Inquiries Email:

Madeira USA's Response to Coronavirus

We would like to share how Madeira USA is adjusting to our current global health concerns.

We continue to ship the products you expect in a heightened atmosphere of cleanliness with regard to the safety and well-being of our employees, while following the guidelines set by the Center for Disease Control, as well as local governments.

While we have had to suspend the ability for customers to walk in and pick up their own orders at our locations throughout the U.S., we continue to ship from more locations than any other supplier in the country and can deliver most packages in one to two days.

Embroidery thread and supply orders may be placed by calling 800-225-3001 Monday through Friday 8am to 6pm EST, as well as online 24/7. Most orders will ship the same day. 

We have every confidence that the resiliency of our employees and customers will get us all back on track as quickly as is prudently possible.

We ask that you stay safe, be patient, and keep connected for any further updates.

Due to current conditions, the following warehouses are unavailable at this time:
  • Ontario, CA
  • Sumner, WA
  • Denver, CO
  • Medley, FL

All other warehouses are operating normally and shipping orders daily.