Able to order 24/7 - The Madeira website offers customers the ability to browse the complete product line, order at any time, day or night, on any day including weekends.
Web - The availability of the website provides an “around-the-clock customer service rep.” Customers can find web-only specials on the website, can email the company and get answers to their questions (for the most part, within a 24 hour period). Web-only specials offer savings on product and the opportunity to save on shipping.
Customer Service capable for 12 hours - Customer wants to speak with a “real person” to place an order or ask a question? Customer service representatives are on the phones and available to assist from 8:00 in the morning until 8:00 in the evening EST, five days a week.
Shipping from 11 locations - Shipping from 11 locations - With more warehouses located across the U.S. than any of our competitors, Madeira can move product to customers with speed and efficiency.
Save on shipping costs - With so many Customer Service Centers, the majority of packages ship for next-day delivery, saving customers the cost of expediting shipping from farther locations.
Flexible shipping choices - Ordering late in the day and still need overnight delivery? Madeira can ship from west coast locations long after east coast competitors are closed for the day. (Extra shipping charges may apply for this next-day service.). Shipping hours are extended at each location, offering customers longer hours in which to place an order, and still have it ship the same day.
One-Stop shop - Madeira’s vast range of embroidery thread and supplies is designed to provide a product portfolio guaranteed to fill the needs of all commercial embroiderers. E-Zee Backing & Topping™, Madeira’s newest division, offers embroiderers the largest selection of E-Zee Cut™, E-Zee Tear™ and E-Zee Specialty® backings and toppings in the industry. For those who follow trends – or set them – Madeira offers customers the greatest selection of specialty threads, in the greatest variety of weights and colors, in the business. Bobbins and additional supplies and accessories round out the portfolio.
Customization - From the small start-up to the high-volume shop, customers of all sizes can turn to Madeira USA for a customization of product and even inventory management. Special dye lots of thread can be produced. Backing, in particular, can be customized by weight and dimensions, and still remain price competitive.
Technical Support - Customers will find that if Madeira’s staff of trained customer service professionals are unable to assist them, there is in place an advisory board, National Association of Madeira Embroidery Specialists (NAMES) that can offer guidance. The NAMES group is made up of seasoned professionals who are experts in the areas of digitizing and machine operation.
Industry Innovation - In keeping itself ahead of the competition, Madeira keeps you ahead of your competitors. From predicting trends in colors and design, to offering the widest range of specialty threads, to coming up with new threads that are problem-solvers -- as well as trend-setters -- Madeira is constantly working for you.
Instructional Videos – Viewable short videos on working on embroidery related topics from working with 60 weight thread to how and when to use E-Zee Aqua will be available both on the web and at the tradeshows.
Madeira Inventory Management System (MIMS) – Allows customers the ease of not having to worry about maintaining exuberant inventory levels because Madeira tracks and maintains their inventory at just the right level.
Pantone Color Match – Interactive page on the website allows customers to enter the Pantone number of a color they need to order and get the Classic or Polyneon match including a link to order the color.
Industry Poll – Interactive page that asks customers industry related questions and shows them how their answers compare to the rest of the industry.
Scheduled Forum Sessions – Gives customers access to experts to answer their embroidery related questions.
Specialty Thread Designs – Expanded availability of free downloadable designs for Madeira’s specialty thread lines.
Professor TH Reads – Instructional sheets for multiple embroidery topics.
Thread Works – Supplemental instructional sheets to the Professor TH Reads on a multitude of topics.
Color and Design Forecasts – One to two seasons ahead of the current calendar developed by fashion experts in New York City.
Customer Appreciation Program (CAP) – A benefit program unique to the industry that offers rebates and rewards for purchases.